FAQs

Yes, our products are guaranteed. If you receive your product and you notice a problem, please contact our customer service department within thirty days of shipping. If your product is damaged, you will need to keep all packaging materials and take pictures of the box and all packaging. We will work with you on a replacement or solution to your issue. All we ask is for you to return the product at your expense. Please contact customer service at CustomerService@creativegallery.com with your questions/concerns.

Yes, we can create any size product in most media. We have many sizes to choose from please be sure you explored our site for all standard sizes available. Please contact our Sales Department at: sales@creativegallery.com for a fast quote on your custom size or product.

Yes, we do. Please contact our Customer Service Department at: sales@creativegallery.com for more information.

For security, our merchant services provider verifies that all billing information for the credit card matches what the bank has on file. If the billing address you entered does not match the card you used, the transaction will be declined. Be sure to also verify that the number, expiration date and security code are all typed correctly. If you still have trouble there may be a communication error with your bank, please contact them for more information or contact our customer support department at: CustomerService@creativegallery.com.

Once orders are approved online they immediately go into production.  If you need to make changes to your order please contact customer service and they can help you with options.

If you decide to cancel your order please email the request in writing to the customer service department to customerservice@creativegallery.com.

Please check the code and make sure you have entered it correctly, also make sure the coupon has not expired. If you have a valid coupon and it still does not work, you can contact our Customer Service Department at: CustomerService@creativegallery.com.

Canvas

The canvas prints are printed directly to natural canvas material and then stretched over a kiln dried pine wood frame. Due to the fact that this is a natural material, you will typically see variations in the canvas material that will show in your print; this is not a defect but a natural characteristic of the product. All edges of the print are wrapped around the outside edges of your print (no staples visible). Gallery wrapped canvas prints come ready to hang on your wall with hanging hooks on the back. This is a very classic way to display your prints with many choices of printing and display.

Canvas Wrap

With a canvas wrap your print will wrap around the edges of a wood frame.

Canvas Roll

You will receive your image printed directly to canvas material and rolled (not frame included). This leaves you many options for framing. The print will arrive with extra canvas edging for easy framing.

Care

We use archival quality inks on all of our products therefor your canvas print should last over 75 years. The canvas’ are quite durable; they should resist most scratches, smudges, fingerprints, etc. To clean, you can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this or applying any cleaners or corrosive detergents.

Hanging

The canvas’ come with eye hooks that are drilled into the frame slats. Wires are not included nor needed to hang your canvas.

Metal

Our metal prints are printed with a satin ink using high quality UV heat cured printers which print over a white coating. The coating allows the ink to stick to the .045” aluminum base which will then create a glossy coating and will show through on the white portions of the print. This will produce a glossy to matte appearance in images that contain large amounts of white space. We inspect each sheet carefully; if there are imperfections we place them in the most unobtrusive parts of the image. We cannot remake prints due to these imperfections.

Care

Our metal prints are made from .045” aluminum which makes them designed to last a lifetime; they will not rust or tarnish. Images are printed and UV cured to the front, however, they are not designed to be in direct sunlight. You may hang them outside but we cannot guarantee that the prints will not eventually fade. We recommend to not get the prints wet or hang them where weather could cause damage; humidity can be a factor when hanging your print, the moisture can affect the adhesive on the mounting blocks and cause the backing to release from the print. Never use solvents or chemicals to clean your prints. Every metal print comes with wood mounting blocks on the back for easy hanging.

Hanging

The metal prints have wood braces in the back with a key hole drilled in the top block for easy hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

Acrylic

Acrylic is a lightweight yet durable material which is virtually shatterproof. Acrylic is printed using high quality inks and state-of-the-art high definition printing equipment. Your image is printed directly on acrylic with a layer of opaque white ink printed on the back for optimal color output. A black backer board is mounted with a thin layer of clear photo adhesive to add depth and dimension then 1/2” backer blocks are mounted along with hanging blocks. Test results have been shown that your product will last over 75 years as long as you follow the product guidelines.

Care

You can use diluted vinegar or Windex and clean the front. Use a soft cloth or handkerchief and spray the cloth first and then clean the acrylic. Do not put any type of chemicals on the sides or back of the acrylic.

The images are printed and UV cured directly to the acrylic, however, they are not designed to be in direct sunlight. You may hang them outside, but we cannot guarantee that the prints will not eventually fade. You do not want to get them wet or hang them where weather could cause damage. Humidity can also be a factor with the adhesive on the protective backing; prolonged exposure can cause the adhesive to release and the print to fall.

Hanging

The acrylic prints have wood braces in the back with a key hole drilled in the top block for hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

Planked Wood

Planked wood prints are made up of planked plywood. The corners are beveled by hand giving the product an antique look and finish. The wood slats are then coated with a white coating to give the color vibrancy. This coating is glossy and will show through on the white portions of the print. This will produce a glossy to matte appearance in images that contain large amounts of white space. This is a unique result and should be considered before selecting an image.

Wood products have natural imperfections that will show through your image. This is a characteristic of all wood products and only enhances the authentic nature of the product. Because each product is unique and crafted to order we are not able to refund or reprint wood products due to natural imperfections in the material.

Care

The wood is quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust all non-printed surfaces with a dry, soft, cloth. Never use solvents or chemicals to clean your prints.

We don’t recommend prints to be hung outside or any place where weather or humidity could cause damage.

Hanging

 Planked wood prints have wood braces in the back with a key hole drilled in the top block for hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

Bamboo

Our Bamboo prints are printed on eco-friendly natural bamboo. The bamboo products are soy bond manufactured without added formaldehyde and are available FSC® 100% certified. From a forestry standpoint, bamboo can be grown with no added fertilizers, pesticides or irrigation and can sequester up to 70% more carbon per year than a hardwood forest.

The process of digitally printing directly to the bamboo allows for the natural wood grains to come through the image, colors overlay off the natural grain to create a one of kind piece. By directly printing onto the bamboo we are utilizing the natural features of the wood grain to compliment your image. Keep in mind printing on bamboo will alter your final image colors therefore the final results will vary from your original photo. Wood products have natural imperfections that will show through your image; this is a characteristic of all wood products and only enhances the authentic nature of the product. (We are not able to refund wood products due to natural imperfections in the material)

Care

The bamboo is quite durable and should resist most scratches, smudges, fingerprints, etc. You can dust all non-printed surfaces with a dry, soft, cloth. Never use solvents or chemicals to clean your prints.

We don’t recommend bamboo prints to be hung outside.

Hanging

The product ships ready to hang with keyhole slot for easy hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight. We don’t include or attach wires since it can damage your print during shipping and many customers do not use the wire for hanging.

Glass

Images are printed directly to glass with the highest quality archival inks and materials. The print is backed with special foam that gives additional depth-of-field and protects the print from scratching and damage; hanging hardware is also applied to the back. The hanging blocks are made of MDF with keyhole slots drilled for easy hanging. Test results have been shown that your product will last over 75 years.

Care

Use a soft cloth or handkerchief (spray the cloth first) and then clean the glass. You can use diluted vinegar or Windex and clean the front. Do not put any type of chemicals on the sides or back of the glass.

The images are printed and UV cured directly to the glass, however, they are not designed to be in direct sunlight. You do not want to get them wet or hang them where weather could cause damage. Humidity can also be a factor when hanging your print. The moisture can affect the adhesive on the mounting blocks and cause the backing to release from the print.

Hanging

The glass prints have wood braces in the back with a key hole drilled in the top block for hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

Framed Canvas

Framed canvas is printed on archival quality canvas pre mounted to a sturdy backer board; they tend to have a more textured look than the traditional canvas wraps, due to the fact that this is a natural material you will typically see variations in the canvas material that will show in your print. This is not a defect but a natural characteristic of the product. The print is the framed in an intricately molded frame that is made out of a recycled composite material that is lightweight and durable. The selected finishes and textures are embossed onto the frame. This green technique produces a frame that is aesthetically gorgeous, long lasting, and environmentally friendly.

Care

The canvases are quite durable, they should resist most scratches, smudges, fingerprints, etc. You can dust canvases with a soft, dry cloth. If your canvas is damaged and needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Never use solvents or chemicals to clean your prints.

Hanging

Framed Canvas prints arrive ready to hang with eye hooks mounted to either side of the canvas. Smaller canvases have saw-tooth hangers installed on the back of the frame. We don’t include or attach wires since it can damage your print during shipping and many customers do not use the wire for hanging. You may choose to add your own hardware if you have a preference for how to hang your artwork.

Switch Prints

Your personalized images are printed directly on magnetic material and then placed onto a magnetic backing frame. By placing your images directly onto the frame you are able to interchange photos as much as you like. The frames come in two different color options - Black and Espresso. Our frames are intricately molded out of a recycled composite material that is lightweight and durable. The selected finishes and textures are embossed onto the frame. This green technique produces a frame that is aesthetically gorgeous, long lasting, and environmentally friendly.

Care

The prints are quite durable, they should resist most scratches, smudges, fingerprints, etc. You can dust them with a soft, dry cloth. If your print needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Never use solvents or chemicals to clean your prints. We don’t recommend prints to be hung outside or any place where weather or humidity could cause damage.

Hanging

Framed Canvas prints arrive ready to hang with eye hooks mounted to either side of the canvas. Smaller prints can have saw-tooth hangers installed on the back of the frame. You may choose to add your own hardware if you have a preference for how to hang your artwork.

Picture Blocks

Images are printed and mounted on a lightweight rigid composite board with your choice of edge finish: black, white or brushed aluminum.

Care

The prints are quite durable, they should resist most scratches, smudges, fingerprints, etc. You can dust them with a soft, dry cloth. If your print needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Never use solvents or chemicals to clean your prints. We don’t recommend prints to be hung outside or any place where weather or humidity could cause damage.

Hanging

The Picture Blocks prints have a key hole drilled in the top block for hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

Plaques

Each custom plaque is printed on high quality media and mounted to study MDF board made of 100% wood. The beveled edges of the product are then laminated in your choice of black or brown. This produces a thin elegant print.

Care

The prints are quite durable, they should resist most scratches, smudges, fingerprints, etc. You can dust them with a soft, dry cloth. If your print needs deeper cleaning you may try a damp cloth but we cannot guarantee or recommend this. Never use solvents or chemicals to clean your prints. We don’t recommend prints to be hung outside or any place where weather or humidity could cause damage.

Hanging

The Picture Blocks prints have a key hole drilled in the top block for hanging. You simply put a nail or screw where you would like to hang your print and use the slot to adjust the print to hang straight.

If you notice your package is damaged while your delivery person is having you sign for the package, please let the delivery driver know and have them note the damage. You will need to keep all packaging materials for inspection. Please handle your prints carefully. We cannot replace a print that is damaged from mishandling after you receive it. We have a very low rate of damaged packages, but accidents do happen. If your package arrives damaged, please take photographs of the damage, and contact us at: CustomerService@creativegallery.com.